Frequently asked questions.

• We make it and install it ourselves. Our products are made in our Jebel Ali workshop, and our own team installs them, not subcontractors.
• Acoustic engineers, not just a supplier. We measure your space, tell you what will actually fix it, and measure again afterwards.
• Fast, because it's local. Stock in the UAE means delivery in days, not the weeks an import takes.
• Full warranty and local support, with a team in Dubai and in Riyadh.
• See it first. Visit our Jebel Ali workshop, or order the Sample Box.

Acoustic panels absorb sound inside a room, so echo and background noise drop. They do not stop sound passing through walls or doors. Soundproofing blocks sound travelling between spaces: door seals, mass loaded vinyl, MUTE Board, isolation clips, or a pod or room. Many projects need both.

It depends on the room size, ceiling height and hard surfaces. For a clear difference, plan panel area roughly equal to the floor area, on the ceiling, the walls or both. Less still helps, and we show you where each panel does the most. Send us the room size and a few photos through the quote form or WhatsApp and we calculate it for you. For critical rooms we measure the reverberation time (RT60) on site.

• Echo that makes calls and conversations sound harsh: acoustic felt panels on walls or ceilings.
• Noise from the corridor or the next room: door seals, or the complete Door Seal Kit.
• Noise coming through walls or ceilings: soundproofing built into the wall: MLV, MUTE Board, isolation clips.
• An open office too loud for calls and meetings: office pods and phone booths.
• Warm timber walls that also absorb sound: MUTE Wood.
• A home cinema, hi-fi or recording room: MUTE Pro.

Not sure which problem you have? Send us photos of the space on WhatsApp, or book a consultation.

Yes. The MUTE Sample Box holds our felt colours, wood veneers and Gabriel Denmark textiles, made for architects and interior designers. We can also put together a box for a specific project.

100% polyester fibre from recycled PET, so the panels turn recycled plastic into acoustic treatment. The 12 mm panels absorb sound at NRC 0.4–0.8 (class C), the 24 mm panels at NRC 0.6–0.9 (class B).

Yes. Felt and wood panels are rated B-s1,d0 to EN 13501-1. Our glass fibre drop-in ceiling tiles are Class A2. Certificates are available on request.

Panels arrive ready to hang and mount with screws or adhesive, so most customers can fit them themselves. Our own team can also install them; add installation at checkout or book it on WhatsApp.

Yes. Felt panels come in the full MUTE Colour Palette and are cut to size in our Dubai workshop. We cut company logos in felt, and you can print your own photo on an acoustic art panel.

Vacuum them carefully, or wipe them with a dry or damp cloth.

Every pod has silent ventilation fans, LED lighting and power and USB sockets. It only needs a standard power socket. Furniture is sold separately, except the Privacy Pod's height-adjustable table and stool. The Privacy Pod blocks 95% of speech (STC 35). Sizes are width × depth × height:

• Mini Pod: 1 person, calls and focus work. 85 × 85 × 220 cm.
• Privacy Pod: 1 person, confidential calls. 127 × 110 × 225 cm.
• Privacy Pod X2: 2 people. 202 × 110 × 225 cm.
• Group Pod: 4–5 people, meetings. 220 × 150 × 220 cm.

For boardrooms, see MUTE Rooms.

Felt panels, wood panels and ceiling tiles: 2–3 days. MUTE Picture art panels: 5–10 days. Office pods: 5–10 days, depending on stock.

Online orders are delivered throughout the UAE. For projects in Saudi Arabia and Qatar, we quote delivery and installation per project. Contact us for a quote.

Yes, with our own installation team, not subcontractors. We design, make and install everything ourselves. Add installation at checkout or book it on WhatsApp.

Yes. Our engineers visit the site and measure noise and reverberation (RT60). They then design the treatment, specify the materials and prepare 3D models and compliance documents. We manufacture and install in-house and measure again afterwards to prove the result. We work on offices, auditoriums, home cinemas, studios, schools, healthcare, restaurants and homes.

Most site visits are free; for very large or complex sites there may be a fee, which we agree with you before the visit. Book a consultation.

Within 24 hours. Use the quote form, WhatsApp +971 58 580 7634, call +971 4 881 4113 or email contact@mute.ae. Our workshop is at Warehouse A-4, Jebel Ali Industrial 1, Dubai, open weekdays 8.00–16.30.

Unused items in their original packaging can be returned within 14 days; return shipping is at your cost. Custom-made items, such as cut sizes, logos and printed art, cannot be returned. Everything is made to order, so once an order is ready to ship a cancellation is refunded at 50%. If an item arrives wrong, defective or damaged, we replace or refund it and collect it. Full refund policy.