Frequently Asked Questions
What is Mute?
Mute is a Dubai-based company offering decorative sound absorbers for homes, offices and businesses.
Why is sound reduction important?
Sounds create noise and unnecessary noise is bad for us. It increases the stress level in our bodies and reduces our ability to focus and concentrate. When we reduce sound, we create a good sound environment which is essential for our wellbeing. Read more here.
How do I know if I need sound absorption in my home or office?
Do you find it difficult to follow the conversations around the dinner table? Do you feel the tension when the kids are too noisy? Do you sometimes have difficulties hearing your own thoughts? If the answer is yes, sound absorption will be good for you and those around you. Read more about the acoustics.
How do Mute’s products work?
Our products are designed to absorb the sound waves hitting them. They prevent sound waves from being reflected back into the space. This reduces noise and echo and significantly improves the sound environment in your home, office or business. Read more about how our products work.
Where do I place Mute products for maximum effect?
For maximum effect, we recommend placing Mute products in acoustical hot-spots. An acoustical hotspot is a place with a lot of sound activity, e.g. around the dinner table, in the family play room, in the office, etc. But it may also be in a place where sounds are heavily reflected, such as in the stair case. If you are in doubt about where to place your Mute products for maximum effect, just leave a message and we will assist you.
How much acoustic treatment do I need to reduce echoes for my space?
There is no ‘one trick for all’ solution. Our Mute team can calculate the amount of sound absorption required as well as expected reduction in noise levels to achieve complete customer satisfaction.
How to decrease sound coming through my door?
Soundproofing of your door can be greatly enhanced by adding our Mute Door Frame & Door Seal which has an automatic door bottom seal.
I have a very expensive audio system, but it sounds terrible in my room. Why?
Any room, good or bad, will alter the sound of a loudspeaker before it reaches a listener’s ears. A room without some level of acoustical treatment will negatively affect spatial imaging, speech intelligibility, frequency response, dynamic range and more. In other words, bad acoustics can make an expensive audio system sound like a cheap system.
Where are Mute’s products produced?
All our products are designed, produced and packed in Dubai.
Does Mute offer custom solutions?
How long will it take from order to delivery?
We aim to deliver within 10 working day. Once we receive your order, we will contact you for confirmation and schedule a time for delivery.
I want to return my Mute product, what do I do?
Since your Mute product is made particularly for you, we do not offer returns.
However, if you are unhappy with the motif on your Mute Picture, we are happy to offer you a new canvas with a new motif at a reduced price. The old canvas can easily be replaced.